Training "Conflict management"
OBJECTIVE - to master the tools of constructive conflicts resolution
TASKS:
- To realize the own system of beliefs and values
- To master technology of Express-analysis of the conflict situation
- To work out strategy of conflict management
PARTICIPANTS - Managers, HR specialists
IN THE PROGRAM:
Definitions - conflict situation, origin of the conflict, dynamics of the conflict
Managing emotions - destructive emotions, irrational beliefs, constructive behavior
Analysis of the conflict - motivation of opponents, priority assessment, the ratio of resources
Resolution strategies - justification of choice, mutually beneficial proposals, replacement options
The technique of interaction tools and methods, consequences and risks, the emotional component
SKILLS TO BE DEVELOPED:
Management and analytical skills, emotional stability, flexibility of thinking, empathy