Specialization: Customer-orientation, communication skills. Conflict- and stress-management. Managerial skills. Sales techniques, negotiation techniques, telemarketing, team work and cooperation.
Experience: : More than 10 years in training business. Wast experience in developing service standards and teaching the customer oriented communication. Participates in the territory communities activities as a trainer and consultant, as well as in work with refugees, ATO participants and their families. Many years of coaching and psychological consulting.
Education:
- Psychology, State University of Dnepropetrovsk
Additional education:
- Various trainings on such topics as sales, negotiations, customer-orientation, project management, time-management, mediation and facilitation techniques, strategic planning, train the trainer, etc.
Working languages: English, Russian, Ukrainian.
