Training "Conducting interviews in the audit process"
OBJECTIVE - to learn effective interviewing techniques
TASKS:
- To develop the oral communication skills
- To practice questioning techniques
- To master techniques of effective written communication
PARTICIPANTS - internal auditors
IN THE PROGRAM:
Effective communication - the components, features, efficiency, specifics of auditor communication
The right start - creating an atmosphere, success factors, active listening
Questions - types of questions, structure of the interview, difficult collocutors
Types of interviews – information gathering, clarification of positions, fraud investigation
Written communication - structure and content, style and tone, algorithms of communication
SKILLS TO BE DEVELOPED:
Communication, empathy, questioning, analytical skills