OBJECTIVE - to master the tools of constructive conflicts resolution

TASKS:                  

• To realize the own system of beliefs and values
• To master technology of Express-analysis of the conflict situation
• To work out strategy of conflict management

PARTICIPANTS - Managers, HR specialists

IN THE PROGRAM:          

Definitions - conflict situation, origin of the conflict, dynamics of the conflict

Managing emotions - destructive emotions, irrational beliefs, constructive behavior

Analysis of the conflict - motivation of opponents, priority assessment, the ratio of resources

Resolution strategies - justification of choice, mutually beneficial proposals, replacement options

The technique of interaction tools and methods, consequences and risks, the emotional component

SKILLS TO BE DEVELOPED:

 Management and analytical skills, emotional stability, flexibility of thinking, empathy

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